Implementation of a workforce management tool
The objective of the project was to implement a complete work follow-up system (Salesforce Field Service Lightning) for a large industrial player. The following processes were incl
Process redesign connections at a distribution system operator
The project aimed to optimize the “Connections” process (new connections, changes to connections, etc.) of utilities to improve customer satisfaction while reducing the
Transition new market model energy market and analysis central clearing house
On the Belgian energy market, the interaction between network operators and suppliers is defined in the ‘MIG’ documents. The MIG 4 version was replaced by a new version MIG 6.